Refund & Cancellation Policy

Last Updated: 2026

1. Overview

This Refund & Cancellation Policy outlines the terms under which refunds may be granted for subscriptions and services provided by UrsMailer. By purchasing a subscription, you agree to the terms described below.

2. Subscription Model

UrsMailer operates on a subscription-based billing model (monthly or yearly). Access to features and email limits depends on your selected plan.

Subscription fees are charged in advance and are non-refundable except as stated in this policy.

3. Refund Eligibility

You may be eligible for a refund if:

  • The request is made within 7 days of initial purchase.
  • You have not exceeded 10% of your allocated monthly email limit.
  • No abuse, spam complaints, or policy violations are associated with your account.

Refunds are applicable only for first-time purchases and do not apply to renewal payments.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Account suspension or termination due to spam or abuse reports.
  • Violation of UrsMailer’s Acceptable Use Policy.
  • Add-on credits that have already been used.
  • Failure to cancel before the renewal billing date.
  • Custom enterprise agreements unless explicitly stated.

5. Cancellation Policy

You may cancel your subscription at any time from your account dashboard. Cancellation will prevent future billing, but you will retain access to paid features until the end of your current billing cycle.

UrsMailer does not provide partial refunds for unused subscription periods after renewal.

6. Refund Processing

Approved refunds will be processed to the original payment method within 5–7 business days. Processing time may vary depending on your payment provider or banking institution.

7. How to Request a Refund

To request a refund, please contact us at:

📧 support@ursmailer.com

Include your transaction ID, registered email address, and the reason for your request.

8. Policy Updates

UrsMailer reserves the right to modify this policy at any time. Updates will be reflected on this page with a revised date.